The art of small talk – chatting your way to 5 stars

small-talSo the passenger gets in  your car and suddenly there is an awkward silence filled only by the radio.  You wonder if you should say something or if the music is enough.  What do you say? How do you start and maintain friendly banter for the duration of the trip?  Do you even need to talk?

There are times that your passenger will most definitely want to sit in silence.  You can tell because they are messing with their phone, texting a friend or even get in with earbuds in their ears.  Those are clues.

Sometimes though, they sit and look out the window.  Or they may even start to converse with you, “How long you been driving?” is a common first question.

One of the best things you can learn is how to make small talk.  And people love to talk about themselves if given the chance.  So all you need is some good conversation starters.

I usually get a feel for the passenger when they get in the car by introducing myself and my car (yes my car is a person too!).

“Hi there, I’m TJ and this here is Mini Pearl. We’ll be happy to take you anywhere you want to go.”

Sometimes I repeat their destination if it’s in the app and this is also a good way to get them to confirm their names so I have the right person.

After the introduction I’ll either get a giggle and questions or a polite “Thank you” and then they turn to their phone.

Once the initial “Uber” questions are out of the way, I start in on small talk.  I pretty much follow one of the questions in the image on the left.  It’s easy, just ask and let them talk.  Follow up with a question to get them to talk further if the topic allows.  If you have something in common feel free to be yourself and mention it.  If you use the questions here it will get you to just about any destination.  You may find yourself having such a good time you’ll be sad to drop off your passenger.  And the great thing is, since people enjoy talking about themselves, they will have positive views about the ride and rate you higher.

And when they get out of your car, say “Thank you, {insert name}”   Every person thinks hearing their name is the best thing on earth.

Give this a try the next time you are out and leave me a comment to let me know how it goes.  I bet you get more 5 start ratings and tips!  Got any other suggestions? Please feel free to share in the comments.

About uberg1rl 68 Articles
I've driven for Uber since October 2015, full and part-time. I started helping local drivers with tips and info. I have served as an Ambassador for UZURV, and now I'm an Ambassador for Lyft as well. I also help lead the local rideshare group.

1 Comment

  1. I have seen this as F.O.R.M.
    M = Money as in uber question or "can you believe the price of a cheesburger these days" great ways to feel out wether convience or price is more important to them.

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